Banyan Product Return Policy Information & Privacy Policy 

General Returns: 

Banyan will only accept a return if a Return Merchandise Authorization (RMA) number has been issued, the product is returned in the original manufacturer's packaging, is in perfect resalable condition, and it has been less than 30 days since the order was received. Returned product is subject to a 15% restocking charge and must be returned freight prepaid.  

RMA Request: 

If you have an eligible return (see below for details) and would like to request an RMA number, please contact us at 888-782-8548 or email us at and type in the subject line: “Return Item - Request RMA Number”.

Non-Returnable Items:

Not all items purchased from Banyan are eligible for return.  Non-returnable items include but are not limited to: 

Emergency Medical Kits, Medications, AEDs, Oxygen

Items that were received by the customer over 30 days.

Items that have been used or installed

Items that are not brand new and/or missing any of the manufacturer's packaging.

Returnable Items: 

The following items may be eligible for return: 

Wrong Products Ordered: 

As listed above, all emergency medical kits and medications are non-returnable. If you find you have made an error in ordering any other item not listed above and wish to return this product, please request an RMA number and return instructions. Returns MUST have an RMA in order to be processed correctly, so please wait for us to send you that information. Some items noted as "non-returnable" may be accepted on a case-by-case basis, and may be subject to a higher restocking fee. 

Damaged Shipment: 

For standard carrier shipments (i.e.; US Postal Service, UPS, etc.), you must notify us (by phone or email) of any damage and provide us with all additional information within 5 business days of receiving your products.  

Defective Products: 

Within thirty (30) days of receiving your order, if any product proves to be defective, please contact us immediately. Please DO NOT return the product without contacting us first and receiving an RMA number and the necessary return instructions.  


Banyan Web Privacy Policy

At Banyan, your privacy is important to us. The following statement describes the privacy practices we use on our Web site.


Banyan collects information volunteered by the visitor in registering or participating in surveys, such as your name, address, telephone number, and practice name. We use this information to administer our business activities, improve our Web site, provide customer service, and to make available other products and services to our customers and prospective customers. We do not disclose your personally identifiable information to unaffiliated third parties for their independent use unless pursuant to confidentiality agreements. We may share your information with our suppliers, agents or contractors in connection with services they perform for us or pursuant to agreements with our suppliers.

If you supply us with your street address, e-mail address, phone number or fax number, you may receive periodic mailings, calls or faxes from us with information about new products and services or upcoming events. If you do not wish to receive such mailings or calls, you may "opt out" by writing, calling, or e-mailing us at the addresses/number listed below:



11629 49th Place West.

Mukilteo, WA 98275

Phone: (888) 782-8548 | Toll Free

If you do not wish to receive such faxes from us, you may "opt-out" by writing, faxing, or calling us at the address/numbers listed below:


11629 49th Place West.

Mukilteo, WA 98275

Phone: (888) 782-8548 | Toll Free

In addition to the information you volunteer, our web server automatically collects such information as the domain name of the site providing you with Internet access, the Internet protocol (IP) address used to connect your computer to the Internet, your browser type and version, operating system and platform, the average time spent on our site, pages viewed, information searched for, access times and other relevant statistics. We use this information in order to ensure that unauthorized users do not access the information on our site, and in the aggregate to measure the use of our site and to administer and improve our site.

We also use cookies to provide visitors a personalized experience on our site. Cookies are pieces of information that a Web site transfers to the memory or hard drive of a visitor's computer for record-keeping purposes. We use cookies to allow access without re-entering the visitor's User ID, to make improvements, and to better tailor our site to our visitors' needs. We also use this information to verify that visitors meet the criteria required to process their requests.

Most browsers used by visitors have options that allow the visitor to control whether the browser will accept cookies, reject cookies, or notify the visitor each time a cookie is sent, but setting a browser to reject cookies will prevent access to our site. In addition, you can delete your Banyan cookies from your browser program at any time.

To the extent required or permitted by law, we may also collect, use and disclose personal information in connection with security related or law enforcement investigations or in the course of cooperating with authorities or complying with legal requirements. In the event you have any questions concerning this Privacy Statement or the information you have provided, you should contact:


11629 49th Place West.

Mukilteo, WA 98275

Phone: (888) 782-8548 | Toll Free


Banyan will cooperate with inquiries made by the Federal Trade Commission or European regulatory authorities.


We take commercially reasonable precautions to keep all information obtained from our online visitors secure against unauthorized access and use and we periodically review our security measures. Although there is no way that any Web site can absolutely guarantee the security of your information, Banyan is committed to employing reasonable security measures and to regularly reviewing our security practices. As noted in our Terms and Conditions, however, you are responsible for keeping your login information and passwords confidential. Banyan uses WorldSecureSystems for its sites security certificates. Please be aware that these protection tools do not protect information that is not collected through our Web site, such as information provided to us by e-mail.


Banyan does not knowingly collect personally identifiable information from children under the age of 13. If you are under the age of 13, please do not provide personally identifiable information of any kind whatsoever.

If a child under the age of 13 provides us with personally identifiable information, a parent or guardian of that child may have this information deleted from our records by contacting us through e-mail at, by calling us at 1-888-782-8548 or by writing to us at:


11629 49th Place West.

Mukilteo, WA 98275


You can access and edit any of the personally identifiable information that you have provided by logging into our Web site and updating your preferences under "My Account", by calling us at 1-888-782-8548 or by writing to us at:


11629 49th Place West.

Mukilteo, WA 98275


Our site contains links to other Web sites. These sites are not covered by this Privacy Statement, and we are not responsible for the privacy practices or the content of these other sites.


By using our Web site you consent to our collection and use of your information as described in this Privacy Statement. We reserve the right to modify this Privacy Statement and related business practices at any time by posting updated text on this site. Please check this page periodically for updates.


If you have any questions regarding this Privacy Statement or Banyan's online privacy and data security practices, please contact us by e-mail at or by phone at 1-888-782-8548.

Thank you for visiting our Web site, and for taking the time to read this Privacy Statement.

Privacy Policy Last Updated: July 25, 2011